Support

Broadpeak supports all of its customers worldwide, from simple installations to large delivery systems reaching capacities of several simultaneous million streams.

Our support team is ready to help you worldwide

Our support team is ready to help you worldwide

Professional Services

A dedicated team of qualified engineers is at your service to help you deploy our solutions in your environment.

 

Professional Services offered by Broadpeak

Training

Our Training department’s mission is to give our customers the means to operate every day tasks on our products, and understand level1 maintenance procedures. Advanced training is a must for providing the best quality service to the end users.

At the end of the session, trainees should understand and know:

  • the product components
  • the software architecture
  • how to start and stop the system
  • how to use the system administration GUI for monitoring and configuration
  • the main operational maintenance procedures

Training sessions can be held either in customer premises, or at our headquarters in Rennes (France).

The training agenda is made of different sessions such as general presentations, CDN, video servers, practical exercises.

Beyond standard product trainings, we can also arrange on-demand training on specific topics.

Technical Assistance

Broadpeak proposes tailored Service Level Agreements that provides access to a team of skilled engineers, who have a deep knowledge of technical solutions. The objective is to help our customers maintain the required level of performance for our products.

Three types of Service Level Agreement (SLA) contracts are available : Silver, Gold and Platinium.

SLA

Support Helpdesk

Click here to access Broadpeak Helpdesk.