Managed services can be defined as the practice of outsourcing the monitoring of a technical platform, its level 1 support and optionally its full day-to-day (D2D) operations execution. At Broadpeak, we take the managed services to the next level!
Broadpeak Managed Services offers 4 options, as detailed below:
Broadpeak Managed Services 24/7
This offer includes:
- 24/7 cockpit team
- 24/7 monitoring
- 24/7 level 1 support
Broadpeak Managed Services RUN
Broadpeak takes care of the day2day operations, including:
- Change management
- Problem management
- Release management
- Performance management
- Platform administration
- Backup and retention
- Redundancy and DR management
- Reports (performance and capacity)
- Security audit
- Any annex platform management (staging, preprod…)
Broadpeak Managed Services PREDICTIVE
Broadpeak leverages data mining to identify data patterns and predict system behaviors. This allows our team toperform capacity planning and anticipate upcoming incidents. Instead of being reactive, we become proactive, enabling an improvement in quality of service.
Broadpeak Managed Services BUSINESS
Broadpeak leverages automatic data mining to identify data patterns and predict end-user behaviors, enabling capacity planning and quality of experience improvements.