WHY BROADPEAK
Managed Services
With many years of experience in the TV and video systems industry, we know that managing and maintaining a platform to provide the best service to end-users can be complicated and time-consuming.
To make it easier for our customers, Broadpeak offers Managed Services. No need to worry about daily operations, upgrades, monitoring or troubleshooting! Outsource the monitoring of your platform, the level 1 support and the day-to-day operations execution to a team of knowledgeable engineers who will analyze and troubleshoot issues very quickly.
At Broadpeak, we take the managed services to the next level and offer you the flexibility to choose from 4 options detailed below: 24/7, RUN, Prime Time Care and Customer Success Management. Broadpeak’s Cockpit, at the heart of our Managed Services offering, not only provides a high-performance network, enhances cybersecurity, fastly handles and always resolves incidents but it also continuously improves your network. Our Cockpit provides a 24/7 follow-the-sun model with 3 main sites in Singapore, Rennes – France and Denver – USA.
Broadpeak Managed Services are already being used by several of our customers across the World and are at the heart of the systems of broadpeak.io and peakVU.TV
Managed Services
Broadpeak Managed
Services 24/7
This offer includes:
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24/7 cockpit team
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24/7 monitoring
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24/7 level 1 support
Managed Services
Broadpeak Managed Services RUN
Broadpeak takes care of the day to day (D2D) operations, including:
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Change management
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Problem management
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Release management
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Performance management
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Platform administration
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Backup and retention
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Redundancy and DR management
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Documentation
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Reports (performance and capacity)
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Security audit
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Any annex platform management (staging, preprod…)
Managed Services
Broadpeak Prime Time Care
We provide on-demand customer remote assistance to support you during prime time events, sports or any kind of major one-shot events!
You benefit from:
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Dedicated engineers
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Active session monitoring
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Open communication channel between you and our team
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Incident detection
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Escalation to on-duty engineers or support team
Managed Services
Broadpeak Customer Success Management
We deliver tailored added-value services to serve your satisfaction. Our team proactively performs audits, reports, testing and upgrades.
You benefit from:
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Dedicated customer success manager
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Audits (capacity, performance, security, versions, etc.)
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Proactive detection and suggestion of upgrades
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Reporting and incident review
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Regular testing
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Predictive fault detection
GET IN TOUCH
Find out more
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