(accessible only for customers with a SLA contract)
WHY BROADPEAK
Professional Services
At Broadpeak, we believe in strong partnerships and long-term relationships. We pride ourselves in providing you not only cutting edge and highly performing technologies, but we also accompany you before, during and after deployments by offering our strong expertise so that you can provide the best video service to your subscribers every day!
Professional Services
Deployment Experts
A dedicated team of qualified and highly skilled engineers will deploy our solutions within your environment, working hand-in-hand with your teams.
Project Managers
A dedicated Project Manager (PM) will be your main point of contact for the whole duration of the project for simpler and efficient communications and implementations. Broadpeak’s PM follows the execution of the agreed statement of work, controls the schedule, and guarantees the quality of delivered products.
System Engineers
Professional Services
Factory Integration Services
Beyond standard product preparation, we provide value-added services before shipment of the purchased products:
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Default network equipment set-up & configuration
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Network topology modeling
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Standard system pre-configuration
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End-to-end system testing
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Documentation preparation
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On-site packing
Professional Services
Installation Services
Once delivery is complete, our engineers can also help you with various tasks:
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Equipment checking & racking
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System power-up
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Site-specific system configuration
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End-to-end testing in your environment
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Site Acceptance
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Technical assistance during commercial launch
Professional Services
Training
Our Training department’s mission is to give our customers the means to operate everyday tasks on our products, and understand level 1 maintenance procedures. Advanced training is a must for providing the best quality of service to the end users. At the end of the session, trainees will understand and know:
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The product components
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The software architecture
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How to start and stop the system
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How to use the system administration GUI for monitoring and configuration
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The main operational maintenance procedures
Beyond standard product trainings, we can also arrange on-demand training on specific topics.
Professional Services
SLA
Business hours technical email support
Extended hardware warranty (parts and labor)
Software maintenance
Incident logging and tracking through web access
Business hours priority technical support
Extended hardware warranty (parts and labor)
Corrective maintenance with guaranteed response time
All lower level benefits
24/7 priority technical phone support
Corrective maintenance with guaranteed service restoration time
Advanced exchange with shorter delivery time
Preventive maintenance & advanced monitoring
All lower level benefits
Access our SLA Terms and Conditions here.
GET IN TOUCH
Find out more
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